Smart Retail: 100% Order Automation to Never Miss a Customer

The Buying Process: The Era of "Conversational Commerce"

OriAgent allows customers to complete their entire purchasing journey without ever leaving the messenger interface.

Seamless Experience Instead of redirecting customers to a website (where there is a high risk of drop-off), OriAgent helps them choose colors, and sizes, view real product photos, and add items to their cart directly within the chat. It acts like an experienced in-store consultant ready to give advice: "This model runs a bit small, we recommend you take size L," based on real-time product data.

Real-Time Inventory Management One of the biggest challenges in online retail is selling a product that is already out of stock (Overselling).

Instant Data Synchronization OriAgent checks stock levels in real-time before confirming an order. If an item is out of stock, the agent can immediately suggest similar alternatives or offer to notify the customer when it's back. This helps retain the customer instead of disappointing them with an order cancellation.

Automated Post-Sales Support The job doesn't end with the sale. OriAgent independently handles inquiries like "Where is my order?". Thanks to integration with delivery services, the agent automatically sends tracking numbers and detailed shipment statuses. This significantly reduces the load on your Customer Support (CS) team, allowing them to focus on more complex tasks.